Privacy Policy — downCTL

downCTL ("we", "us", or "our") operates the downctl.com website and uptime monitoring service. This policy explains how we collect, use, and protect your information.

Information We Collect

We collect information you provide when you register for an account, configure monitoring, or contact us:

Account information — your name, email address, and password.
Billing information — payment details processed securely through our payment provider (Stripe). We do not store full card numbers.
Monitoring configuration — URLs, notification preferences, and alert contacts you add to your account.
Usage data — log data, IP addresses, browser type, and pages visited, collected automatically when you use the service.

How We Use Your Information

To provide, operate, and improve the downCTL service.
To send monitoring alerts and transactional emails you have requested.
To process billing and manage your subscription.
To respond to support requests.
To detect and prevent fraud or abuse.

We do not sell your personal information to third parties.

Data Storage and Security

Your data is stored on servers within the United States. We implement industry-standard security measures including encryption in transit (TLS) and at rest. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising or tracking cookies.

Third-Party Services

We use a small number of trusted third-party services to operate downCTL:

Stripe — payment processing.
Linode / cloud infrastructure providers — hosting and data storage.
Postmark / transactional email providers — delivering alert and system emails.

Each third party is bound by its own privacy policy.

Your Rights

You may access, update, or delete your account data at any time from your account settings. To request permanent deletion of all your data, email us at privacy@downctl.com. We will fulfil requests within 30 days.

Data Retention

We retain your account data for as long as your account is active. Monitoring check logs are retained for up to 90 days on free plans and up to 12 months on paid plans. Aggregated, anonymised data may be retained indefinitely.

Children's Privacy

downCTL is not directed at children under 16. We do not knowingly collect personal data from anyone under 16.

Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or by posting a notice on your dashboard. Your continued use of the service after changes take effect constitutes acceptance.

Contact

Questions about this policy? Email us at privacy@downctl.com.